Are you passionate about legendary sound, and think it is fun to work with electronic devices? Are you eager to provide the best technical service and help both colleagues and independent partners to do the same? Do you want to be a part of a global company manufacturing, developing, and distributing some of the world’s largest audio brands, such as JBL and Harman Kardon? Then we have the opportunity of a lifetime for you!

HARMAN is looking for a Productt Specialist to join as third indent in the customer service division. In this position, there will be no direct end-user contact, but lots of interdisciplinary communication across departments. As a Product Specialist at HARMAN, you will be responsible for preparing training material, training the external help desk, and creating FAQs and other documents in the Salesforce database. You will also be ensuring that all relevant information is shared with the customer service team as well as other departments throughout the global organization ensuring continuous improvement. Lastly, it is important that you have a curious mind, and an eagerness to test and get to know new products and their unique features.

Your primary job responsibilities will be

• Provide advice, assistance and support to the helpdesk teams including final decision making in customer cases as the last instance of customer support.
• Development of processes and on a regular basis to deliver training on products and updates
• Test and get to know new products, so you are well prepared for future questions and the preparation of FAQs
• Gather relevant knowledge about products from CRM for review and assessment
• Assist and support on technical questions, from EMEA Helpdesk, Harman EMEA and Harman Global
• Reporting back to the development division on products
• Ad hoc tasks

Preferably, you have the following qualifications

• Fluent in English (both in verbal and writing) – if you speak other languages (French, German, Spanish, Danish, etc.) this is an advantage, but not a requirement.
• Electronic or technical professional experience or education (Electrical Engineering, Radio Mechanic, etc.) This would be a plus but is not a requirement.
• Experienced basic IT user in MS Office Suite
• You are used to testing products and has knowledge of HARMAN’s (or similar) products.
• It is an advantage to have knowledge of networks, for instance, based on previous experience as a network supporter, or to have worked with “Connected Home”-technology.

As a person you are driven, have a natural curiosity about new trends and innovation, and you thrive in a matrix organization. You possess a structured working approach and are used to following processes. You have a good understanding of people and communicate easily in English and across national borders. Furthermore, you thrive in traveling a bit during working hours when training in new products – mainly in Europe (10-20 days a year)

HARMAN offers you

To become part of a specialized team consisting of 4, in an independent position being free, but accountable. You will be part of the international department, which is involved in new initiatives and has co-influence on new products in a company in rapid growth. HARMAN work focused and hard – but with a strong culture and team spirit. HARMAN focuses not only on developing the company but also on the individual employee across the global organization. Remote-working roughly 1-2 days a week will also be an option; however, we strive to create an environment where everybody wants to join their colleagues physically.

How to reply

Use the link to send your application – preferably as quickly as possible. HARMAN is using FLAIR (former Adecco) for the recruitment process. If you have any questions, please contact Recruitment Specialist, Henrik Haldbo Pedersen, – M: +45 2830 1715, E: Henrik.Pedersen@flair.dk

ABOUT HARMAN

HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.

With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson®, and Revel®, HARMAN is admired by audiophiles, musicians, and the entertainment venues where they perform around the world.

More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. HARMAN’s software services power billions of mobile devices and systems that are connected, integrated, and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 33,000 people across the Americas, Europe, and Asia.

In March 2017, HARMAN became a wholly owned subsidiary of Samsung Electronics.